POLICIES
We get it, life happens! Your outstanding experience is Cloud 9’s priority. Cloud 9 strives to provide a personalized, positive experience to all clients. Your appointment is very important to us, and we value your time, and we respectfully ask that you mutually value ours as well. Please read our policies prior to booking your appointment - booking your appointment confirms that you agree to the following:
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Cloud 9 requires a card on file for all clients at the time of booking the first service.
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Cancellations:
Cloud 9 requires 24 hours advance notice for all cancellations & reschedules. Cancellations and reschedules made less than 24 hours prior to your appointment time will result in a charge of 50% of the service(s) scheduled. We do understand that unforeseen circumstances arise, but please give us as much notice as possible should an unexpected emergency come up. For emergency situations, please call Ashley ASAP.
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No-call "no-shows" will be charged 100% of the original booked service price. This amount cannot be applied toward any future services.
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A client with repeated cancellations or "no-shows"/ failure to abide by policies will be terminated from booking future appointments at Cloud 9 Skin & Beauty Bar.
You will not be able to book your next appointment until the cancellation/no-show fee is paid in full. All charges will be applied to the card placed on file at the time of booking. Declined cards will be unable to re-book until fee is paid.
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By having a card on file and reading and understanding the policy, you are giving Cloud 9 permission to charge your card in the event of a cancellation, and/or “no show” up to 100% of the scheduled service should you miss your appointment without proper notification.
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Late Policy:
Please call to notify us in the event that you are running late. If you arrive more than 15 minutes past your appointment time, with no notification, it will be considered a "no-show." You may be asked to reschedule, and charged a fee of 50% of your scheduled service. It is important that we have enough time for your service. Your treatment time may be shortened depending on the circumstance.
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Payment Policy:
Cloud 9 accepts all major credit cards, cash and Venmo. Payment is due upon the conclusion of your service.
Children/Additional Guests:
We kindly ask that you do not bring any guests with you to your appointment unless they are scheduled to receive a treatment as well.
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Due to liability and limited space, safety, and enjoyment of you, we kindly ask you do not bring children with you to your appointment. If a circumstance arises, please call or text Ashley.
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Product Return / Exchange Policy:
There are no returns or exchanges for products purchased Cloud 9 Skin & Beauty. We are confident you'll love your home care products so much you wont want to return them! However, in the event of a rare reaction, please notify Ashley within 5 days of purchase to discuss options.
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Minor Treatment Policy:
If a client is under the age of 18, all intake forms/consent forms must be signed by their parent or guardian.
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Privacy Policy:
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Cloud 9 respects the privacy of all clients and will not release any customer information to third parties. Any information obtained is to maintain on your client file only.
Please don’t hesitate to reach out if have any questions, concerns, or conflicts. Thank you for your time & business!
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